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Online Casino Questions

Gaming Questions By Bethedealer Casino


  What games does BeTheDealer Casino offer?
  What are Credit Points and how do I gain them?
  How can I become the Dealer?
  What is the difference between playing against a Human dealer and playing against a System dealer?
  How can I chat with the person I'm playing with?
  What happens if I am suddenly disconnected from your casino?
  I got a System Message saying "Time Out" and before I made my decisions / placed my bets I returned to the Game Options page. Why is that?
  I've placed my bet and I'm not happy with it. How can I modify it?
  I ran out of Fun Money. How can I get more?
  Where can I find complete detailed instructions on the various games?
  What games does BeTheDealer Casino offer?
  BeTheDealer Casino currently offers Blackjack, European Roulette (with one zero), Slot Machines, Jacks or better Video Poker, Pai Gow Poker, Caribbean Poker, War and Baccarat. We are constantly developing new games and our players will receive a notification whenever a new game is added.

  What are Credit Points and how do I gain them?
  Credit Points are our way of regulating the selection of Dealers. Since playing as Dealer is optional and gives the player some of the favorable odds reserved for the casino, we have to find a way of determining who will be the Dealer. In order to accumulate Credit Points and play as Dealer, you must first play as Player and for every dollar you bet, you accumulate one Credit Point. For example, a Player puts a bet of $25 in Blackjack and decides to Double Down, having a total bet of $50 on the Blackjack table. At the end of the round, regardless if the Player won or lost he/she gains 50 Credit Points, and so forth. When playing as Dealer, one Credit Point is deducted for every dollar bet against you. Using the same example above, a Player puts a bet of $25 and decides to Double Down, with a total bet of $50 on the Blackjack table. At the end of the round, regardless if the Player won or lost, 50 Credit Points are deducted from the Dealer.

Important Note: Credit Points are assigned specifically to each game. That is why the number of Credit Points in Roulette differs from the number of Credit Points in Blackjack, etc. This is done because the odds for playing are different from game to game.

  How can I become the Dealer?
  You can play as Dealer once you have accumulated enough Credit Points (see separate explanation) and in addition you need to have enough money in your balance, according to the game's limits described in the Game Options page.

  What is the difference between playing against a Human dealer and playing against a System dealer?
  BeTheDealer Casino offers the unique option of playing against either a Human dealer or against a System dealer. A Human dealer is a player who has accumulated enough Credit Points and has enough money in his/her balance to withstand the Player's maximum winnings in a given round, according to the game's limits. For example, a player wants to play as Dealer in Blackjack. His current balance is $1432 and he has 550 Credit Points. This means that the player qualifies to play as Dealer in Table I (a minimum of 80 Credit Points and $80) and in Table II (a minimum of 200 Credit Points and $200), but the player does not qualify to be the Dealer in Table III (a minimum of 1000 Credit Points and $1000), since he/she does not have enough Credit Points.

A System dealer is actually a computer that is serving as an automatic dealer of the casino. To ensure that the performance of the System dealer is truly random, a Random Number Generator (RNG) is utilized. Our casino uses the Lehmer RNG, which has proved to provide absolute random results. Our system has been rigorously tested by running millions of rounds and examining these results. We also conduct periodic testing to ensure the integrity of the system.

  How can I chat with the person I'm playing with?
  You can chat with another player by using the small pop-up window that opens whenever you play one of the games. Chat is available in Blackjack, Roulette, Slot Machines, Video Poker, Pai Gow Poker, Caribbean Poker, War and Baccarat. The Chat box is divided into two sections - In the upper section you can read the messages sent to you and in the lower section you can type in your messages. In order to send a message simply type in your text in the lower text box and press "Send".

  What happens if I am suddenly disconnected from your casino?
  Communication problems over the Internet may cause sudden disconnections. We have designed our software to cope with such incidents in a manner that our clients will be protected from unjustifiable loss, while eliminating the possibility of intentional disconnections and/or system abuse. After connection is re-established the player can enter the "History" page and see the results of the last round ("History" is available for Money mode only).

Disconnection when playing as Player
Blackjack
Should a disconnection or timeout occur after the Player placed his/her bet and before the Player pressed the 'Deal' button, the Player's bet will be returned to his/her Balance.
Should a disconnection or timeout occur after the Player placed his/her bet and the total sum of the Player's cards equals 12 or more, the round will continue as if the Player has decided to 'Stand'.
Should a disconnection or timeout occur after the Player placed his/her bet and the total sum of the Player's cards equals 11 or less, the round will continue as if the Player has decided to 'Hit'. Additional cards will be dealt to the Player until the total sum of the Player's cards equals 12 or more, in which case the round will continue as if the Player has decided to 'Stand'.
Should a disconnection or timeout occur after the Player 'Split' his/her cards, all split hands will be treated according to the rules explained above. For example, it the total sum of the Player's first hand equals 12 or more and the Player's second hand equals 11 or less, the first hand will be played as if the Player has decided to 'Stand' and the second hand will be played as if the Player has decided to 'Hit' until the total sum of the cards equals 12 or more, in which case the round will continue as if the Player has decided to 'Stand'.
After connection is re-established the Player can enter the "History" page and see the results of the last round ("History" is available for Money mode only).

Roulette
Should a disconnection or timeout occur after the Player placed his/her bets and before the Player pressed the 'Spin' button, the Player's bets will be returned to his/her Balance.
Should a disconnection or timeout occur after the Player placed his/her bets and pressed 'Spin' and before the ball landed on a number, the round will continue.

Slot Machine
Should a disconnection occur after the player placed credits in the "Credit" or "Bet" text boxes and the player has not yet pressed the 'Spin' button, or pulled the Handle, then the credits are returned to the player's Balance.
Should a disconnection occur after the player pressed the 'Spin' button, or pulled the Handle, the round will continue. If the player had a winning combination, the player's Balance is credited accordingly.

Video Poker
Should a disconnection or timeout occur after the player placed credits in the "Credit" or "Bet" text boxes and the player has not yet pressed the 'Deal/Draw' button, then the credits are returned to the player's Balance.
Should a disconnection or timeout occur after the player pressed the 'Deal/Draw' button, but before the player had a chance to select the cards to be held, the round is considered as if the player had selected to hold all the cards. If that hand had a winning combination, the player's Balance is credited accordingly.

Pai Gow Poker
Should a disconnection or timeout occur after the Player placed his/her bet and before the Player pressed the 'Deal' button, the Player's bet will be returned to his/her Balance.
Should a disconnection or timeout occur after the Player pressed the 'Deal' button, the round will continue as if the Player had decided to split his/her hand according to the House Way.

Caribbean Poker
Should a disconnection or timeout occur after the Player placed his/her bet and before the Player pressed the 'Deal' button, the Player's bet will be returned to his/her Balance.
Should a disconnection or timeout occur after the Player pressed the 'Deal' button, the round will continue as if the Player had decided to 'Fold'.

War
Should a disconnection or timeout occur after the Player placed his/her bet and before the Player pressed the 'Deal' button, the Player's bet will be returned to his/her Balance.
Should a disconnection or timeout occur after the Player pressed the 'Deal' button, the round will continue as if the Player had decided to 'Fold'.

Baccarat
Should a disconnection or timeout occur after the Player placed his/her bet and before the Player pressed the 'Deal' button, the Player's bet will be returned to his/her Balance.
Should a disconnection or timeout occur after the Player pressed the 'Deal' button, the round will continue until the end of the current playing round. This has no effect on the Player, since the Player makes no decisions after the cards are dealt.

Disconnection when playing as Dealer

Blackjack
Should a disconnection occur after the Dealer pressed the 'Approve' button, play will continue until the Player has finished his turn. This has no effect on the Dealer, since the Dealer is played automatically according to the rules of the game.

Roulette
Should a disconnection occur after the Dealer pressed the 'Approve' button, play will continue until the Player has finished his turn. This has no effect on the Dealer, since the Dealer is played automatically according to the rules of the game.

Slot Machine
Should a disconnection occur after the Dealer pressed the 'Approve' button, play will continue until the Player has finished his turn. This has no effect on the Dealer, since the Dealer is played automatically according to the rules of the game.

Video Poker
Should a disconnection occur after the Dealer pressed the 'Approve' button, play will continue until the Player has finished his/her turn. This has no effect on the Dealer, since the Dealer is played automatically according to the rules of the game.

Pai Gow Poker
Should a disconnection occur after the Dealer pressed the "Approve" button, play will continue until the Player has finished his turn. This has no effect on the Dealer, since the Dealer is played automatically according to the rules of the game (also called the "House Way").

Caribbean Poker
Should a disconnection occur after the Dealer pressed the "Approve" button, play will continue until the Player has finished his turn. This has no effect on the Dealer, since the Dealer is played automatically according to the rules of the game.

War
Should a disconnection occur after the Dealer pressed the "Approve" button, play will continue until the Player has finished his turn. This has no effect on the Dealer, since the Dealer is played automatically according to the rules of the game.

Baccarat
Should a disconnection occur after the Dealer pressed the "Approve" button, play will continue until the Player has finished his turn. This has no effect on the Dealer, since the Dealer is played automatically according to the rules of the game.

  I got a System Message saying "Time Out" and before I made my decisions / placed my bets I returned to the Game Options page. Why is that?
  When you play in our casino you are playing with another player. In order to keep the game fluent and to prevent cases where one of the players is holding up the game, we have set a time limit for placing a bet. In every game there is a Timer that shows the player how much time is left. If a player does not place a bet and makes a decision during this time, the player will exit the game and will have to re-enter the game in order to play again. If a bet was placed on the table but the player did not make a decision within the default time, the bet is returned to the player's balance. The Timer differs from game to game as follows:
  • Blackjack - 45 seconds.
  • Roulette - 50 seconds.
  • Slot Machines - 30 seconds.
  • Video Poker - 40 seconds.
  • Pai Gow Poker - 45 seconds.
  • Caribbean Poker - 45 seconds.
  • War - 45 seconds.
  • Baccarat - 45 seconds.
These time limits give the player plenty of time to place bets and make decisions. When playing as Dealer, you also have a Timer set to 35 seconds. As Dealer you only need to approve the next round.

  I've placed my bet and I'm not happy with it. How can I modify it?
  Blackjack
You may remove chips from the Chip Tower by clicking on the left mouse button while placing the cursor on the Chip Tower. Click on the Game Chips ($1, $5, $25 or $100) in order to increase your bet.

Roulette
With the Game Chips you create a "Chip Tower" on the leftmost empty slot. Once you've created the Chip Tower, click on the Roulette Table cells to place your bets. You may remove chips from the Chip Tower by clicking on the right mouse button while placing the cursor on the Chip Tower.

Slot Machine
If you have any credits or bets in the machine, pressing 'Cash Out' returns them to your balance. You must do this before pressing 'Spin' or pulling the Handle. Note that pressing 'Bet Max' spins the reels automatically so you will not be able to modify your bet.

Video Poker
If you have any credits or bets in the machine, pressing 'Cash Out' returns them to your balance. You must do this before pressing 'Deal/Draw'. Note that pressing 'Bet Max' deals the cards automatically so you will not be able to modify your bet.

Pai Gow Poker
You may remove chips from the Chip Tower by clicking on the left mouse button while placing the cursor on the Chip Tower. Click on the Game Chips ($1, $5, $25 or $100) in order to increase your bet.

Caribbean Poker
You may remove chips from the Chip Tower by clicking on the left mouse button while placing the cursor on the Chip Tower. Click on the Game Chips ($1, $5, $25 or $100) in order to increase your bet.

War
You may remove chips from the Chip Tower by clicking on the left mouse button while placing the cursor on the Chip Tower. Click on the Game Chips ($1, $5, $25 or $100) in order to increase your bet.

Baccarat
You may remove chips from the Chip Tower by clicking on the left mouse button while placing the cursor on the Chip Tower. Click on the Game Chips ($1, $5, $25 or $100) in order to increase your bet.

  I ran out of Fun Money. How can I get more?
  You automatically receive additional Fun Money whenever your Fun Balance drops below $100. You will need to leave the room you're currently in and go back to the Lobby. When you enter a room again you will see your updated Fun Balance.

  Where can I find complete detailed instructions on the various games?
  Press on the '?' (Help) button in every game to learn how to play it. This will give you detailed instructions and explanations for the game you're currently playing (Blackjack, Roulette, Slot Machine, Video Poker, Pai Gow Poker, Caribbean Poker, War, Baccarat).
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